Returns & Exchanges

COLIMA REFUND AND CANCELLATION POLICY

Last Updated: Sept 2026

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FOOD AND BEVERAGES

Because our food and drinks are prepared fresh to order, we cannot accept returns or exchanges on food or beverages once your order has been picked up or delivered.

We want every order to be right. If something is wrong, please let us know and we will make it right.

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PROBLEMS WITH YOUR ORDER

If your order has a missing item, an incorrect item, or a quality issue:

- Contact us within 24 hours of pickup or delivery

- Have your order number or receipt ready

- Tell us what was wrong. A photo is helpful for quality issues.

Depending on the situation, we will remake or replace the item, give you store credit, or refund the affected item to your original payment method.

For the fastest help, check your order before leaving the restaurant. If anything is missing or incorrect, let our staff know and we will fix it right away.

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ORDER CANCELLATIONS

- Orders can be cancelled for a full refund before we start preparing them. Please call us as soon as possible at [MERCHANT PHONE].

- Once preparation has started, we cannot cancel or refund the order.

- Orders that are not picked up are not eligible for a refund.

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LARGE AND CATERING ORDERS

For trays, party orders, and other large orders:

- Cancellations made at least 24 hours before the scheduled pickup time will receive a full refund.

- Cancellations made less than 24 hours before the scheduled pickup time may not be eligible for a refund, because ingredients are purchased and prepared in advance.

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PACKAGED AND RETAIL ITEMS

Unopened packaged items, such as bottled or canned drinks, packaged tortillas, and charcoal, may be returned within 7 days of purchase with the original receipt. Items must be unopened and in their original packaging. Opened items cannot be returned.

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HOW REFUNDS ARE ISSUED

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take 5 to 10 business days for the refund to appear on your statement.

Cash payments made in store will be refunded in cash or store credit.

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For questions about an order, a refund, or a cancellation, contact us at:

Colima

611 Tulare St, Parlier, CA 93648

Phone: (559) 646-8015

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